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Terms of Service

Effective Date: May 29, 2026 Last Updated: May 2026

1. Acceptance of Terms

By accessing or using Vendoro ("the Platform"), available at vendoro.org and demo.vendoro.org, you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

2. Platform Description

Vendoro is a supplier review and performance management platform designed for non-governmental organizations (NGOs), UN agencies, and humanitarian organizations. It enables authorized users to submit, review, and access supplier performance evaluations across four criteria: Delivery Speed, Quality of Goods and Services, Communication, and Cost Efficiency.

3. Eligibility

Use of Vendoro is intended for individuals affiliated with NGOs, UN agencies, international organizations, or humanitarian entities involved in procurement or logistics operations. By registering, you confirm that your use is in a professional humanitarian or development context.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your login with others. You are responsible for all activity under your account. You must notify us immediately of any unauthorized use at hello@vendoro.org.

5. User-Generated Content (Reviews)

Reviews and ratings submitted through the Platform must:

  • Be based on genuine, first-hand procurement experience with the reviewed supplier.
  • Be submitted in good faith and without intent to harm, mislead, or manipulate.
  • Not contain defamatory, discriminatory, or false statements.
  • Not be submitted as retaliation, for competitive purposes, or at the direction of any supplier or third party.

Vendoro reserves the right to remove reviews that violate these standards without prior notice.

6. Prohibited Use

You agree not to:

  • Submit fake, fabricated, or incentivized reviews.
  • Attempt to manipulate supplier scores for commercial or personal gain.
  • Use the Platform to harass, threaten, or defame any individual or organization.
  • Scrape, copy, or redistribute Platform data without written permission.
  • Attempt to reverse-engineer, hack, or disrupt the Platform's functionality.
  • Use the Platform for any purpose unrelated to legitimate humanitarian or development procurement.

7. Intellectual Property

The Vendoro name, logo, design, codebase, and Platform concept are the intellectual property of Mazen Al-Sakkaf. All rights are reserved. You may not reproduce, distribute, or create derivative works without explicit written permission.

User-submitted reviews remain the intellectual property of the submitting user; however, by submitting a review you grant Vendoro a non-exclusive, royalty-free license to display, aggregate, and use that content within the Platform.

8. Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers

Reviews on Vendoro represent the individual experiences and opinions of the submitting users. They do not constitute official endorsements, blacklists, or procurement guarantees. Vendoro makes no warranties regarding the accuracy, completeness, or reliability of any supplier review. Procurement decisions remain the sole responsibility of the using organization.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Vendoro and its developer shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to procurement decisions made on the basis of reviews.

11. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by applicable international standards and, where relevant, the laws of the jurisdiction in which the Platform's services are provided. Any disputes shall be resolved through good-faith negotiation wherever possible.

13. Contact

For questions about these Terms, contact us at: hello@vendoro.org

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